LG CLOi GuideBot: Our Honest Review of the AI Concierge Robot (and Why We're Excited!)

We're geeking out over the LG CLOi GuideBot! This robot is changing the game, and we're here to tell you all about it.

At PHHS, our dedicated robotics team and decades of hospitality expertise ensure we're always at the forefront of innovation. As a certified LG partner and collaborator with other leading robot manufacturers, we trial their latest tech solutions, helping businesses make informed decisions about robotic technology.

For many of our clients, delivering exceptional customer service is a top priority, but staffing shortages and fierce competition present challenges. That’s why we rigorously test and curate cutting-edge robotic solutions, ensuring businesses have access to reliable autonomous technology that elevates customer service while optimizing staffing and operations.

We've been testing the LG CLOi GuideBot extensively, gaining in-depth knowledge to provide you with the best possible guidance and support.

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What is a GuideBot?

A GuideBot is an autonomous concierge or navigation robot designed to provide information, services, and directions to guests inside of a physical space such as in hotels, hospitals, malls, campuses, large commercial office spaces, airports, and more.

In other words, it helps customers get to where they need to go while answering questions and sharing information.

Some of the GuideBot's core functionality includes:

• Autonomous wayfinding: With advanced mapping and AI navigation technology, GuideBots lead guests to specific locations or show them directions.
• Informing & Educating: They provide information and recommendations through interactive displays or voice commands.
• Interacting with Customers: The LG CLOi GuideBot interacts with people to greet them, take orders, and even entertain them with their AI personality.

These smart, mobile kiosks move around to actively assist people and have a variety of capabilities to support businesses with their staff workload, operational efficiencies, customer experience, and even marketing communications.

We’ve boiled this review down to a high-level overview, but if you need more information about the specs and features, let us know.

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Effortless Navigation: How the LG CLOi GuideBot Helps Guests Find their Way

In our testing, we were impressed by how smoothly the GuideBot navigated complex floor plans and dynamic environments.

Thanks to its variety of smart sensors (LiDar, ToF, bumper & magnetic) and advanced technology, we found that the LG GuideBot does an exceptional job avoiding obstacles, like people and furniture, and interacting with guests. It is also elevator-safe, which is a plus for multi-story locations.

Here are the top features you should know about:

• Route Guidance & Real-Time Mapping: Shows map, route, and estimated time upon request. The robot can escort guests directly or just show them the way.
• 27” Touch Screen: People can interact with prompts and information like they would a tablet—making the experience highly intuitive.
• Speech Recognition: In addition to touch, people can ask questions out loud and the robot will converse with them in real time.
• Communication & Audio-Visual Commentary: The GuideBot will communicate through on-screen displays as well as conversationally. This feature is often used for museums and exhibitions to provide guided tours.

It is worth noting that this robot currently operates in 2 languages: English and Korean. There is multilingual support for 12 more languages that LG plans to release soon.

We’ve enjoyed seeing how excited people get when they meet this automated wayfinding robot. It's easy to use, provides accurate guidance, and delights guests with its interactive features.
 

Boost Engagement and Revenue with LG CLOi GuideBot's Advertising Capabilities

Here’s a hidden talent we think you’ll appreciate about this AI-powered guide robot—it utilizes its dual screen displays to advertise to guests!

Its powerful content management system (CMS) allows you to easily upload, schedule, and manage ads and information. You can even use location and time-based triggers to communicate messages to people when it will have the most impact.

For example, you could promote lunch specials during peak hours, highlight upcoming events that people may enjoy, or promote discounts and new offers to generate leads.

Because people are so effectively drawn to autonomous robots in their environment, early adopters are reporting increased engagement and even additional revenue opportunities by selling ad placements.

In addition to the autonomous wayfinding capabilities, this dynamic advertising tool is a great benefit that makes the LG CLOi GuideBot a favorite for businesses that interact with many people each day.

If you are interested in learning more about how the LG CLOi GuideBot can boost your marketing efforts, we offer free consultations to help you get started.

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Elevate your Security Staff with Autonomous Patrolling and 24/7 Peace of Mind

Another exciting feature—we are genuinely impressed by the LG CLOi GuideBot’s ability to moonlight as a security patrol without adding to your payroll.

It can stick to a planned route and schedule that allows your security team to remotely monitor activity.

Imagine this: It's 3 a.m. and your security team gets an alert from your GuideBot who detected unusual activity in one of your storage rooms. Instead of sending a guard into a potentially dangerous situation, they remotely access the robot's camera feed, assess the situation, and take appropriate action.

This has been hugely helpful for security staff to efficiently and safely maintain a secure environment.

It is important to mention that the GuideBot does not replace a trained security officer, and it won't directly intervene in dangerous situations. It is a support tool to provide an extra set of eyes and ears, providing real-time awareness and potentially deterring unwanted activity or hazards simply by being present.
 

Why We Recommend the LG CLOi GuideBot

Based on our extensive experience implementing robotic solutions and thorough product testing, we're confident in recommending this AI robot as a valuable investment. We have found this LG GuideBot to be the most capable and effective concierge robot on the market, delivering tangible results for many businesses.

While the LG CLOi GuideBot excels at wayfinding and information delivery, it's important to note that it's not equipped to handle physical tasks like carrying heavy luggage or cleaning spills. Therefore, it may not be suitable for every business, but for those prioritizing guest experience, efficiency, and standing out from the competition with robotic technology, the GuideBot is a game-changer.

This robot is ideal for industries such as hotels and resorts, commercial buildings and offices, malls, hospitals, and museums and exhibition halls.

Of course, there are still many factors you would want to consider before purchasing the LG ClOi Guidebot, so let us know if you have any questions.

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